Internet restored for thousands after fiber cable accidentally cut | TheUnion.com
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Internet restored for thousands after fiber cable accidentally cut

A cut fiber cable left almost 20,000 people without Internet access in the Sierra foothills on Friday, though everyone had their service restored by 5 p.m., Comcast officials said.

A crew working early Friday to relocate fiber cable because of a bridge construction project in Yuba City led to the accidental severing of the line, said Joan Hammel, Comcast senior director of external communications of the California Region.

Areas affected included Grass Valley, Nevada City, Penn Valley, Lake Wildwood, Rough and Ready, Marysville and Beale Air Force Base, she added.

“We’re slowly making our way, city by city,” Hammel said Friday. “We are working around the clock to get it fixed.”

Almost 20,000 customers had no internet access around 8 a.m. That number had dropped to about 10,000 by 11:30 a.m. and to around 1,300 by 3 p.m., Hammel said.

At 4:20 p.m. Hammel said it appeared everyone was back online, though Comcast was working to ensure everyone’s signal was strong.

“Our teams are wrapping up the last of that work now,” she said.

An incident response team went to the site of the problem, in part to learn how to handle future breaks.

However, Hammel said it’s impossible to ensure no accident would ever happen again.

“I think care and caution will all be advised when the inspectors come back with their report,” she said. “Accidents happen.”

To contact Staff Writer Alan Riquelmy, email ariquelmy@theunion.com or call 530-477-4239


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