Jeanette George: Internet service unacceptable | TheUnion.com
YOUR AD HERE »

Jeanette George: Internet service unacceptable

I am hopeful that this will get the attention of all readers experiencing the same issues I am having with AT&T’s internet service. I live in a neighborhood with over 65 homes in it. Our only internet option here for anyone not already using AT&T DSL service is Hughes Net or Smarter Broadband. No Comcast or U-Verse at all.

My neighbors not using AT&T are not happy with their service since we live in a heavily wooded area with little line of sight to towers. They cannot return to AT&T at all. Not an option. I have been paying for my AT&T service for over eight years. I have to call their technical support more often than I call any other customer service provider.

My issue is constant interruption of the internet service. It drops connection consistently. I have to reboot my modem for a temporary fix. I’m told it will only get worse as more people are using their internet from home for work and school. Just today, as I write, my AT&T technician said they know when they get these service calls, that they will only be able to put a Band-Aid on the problem. AT&T is taking my money for services they are not providing.



To get some attention to this matter, I urge everyone who is experiencing the same issues to file a complaint with the Public Utilities Commission of California by U.S. mail:

California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Ave., San Francisco, CA 94102 – 3298.




Jeanette George

Grass Valley


Support Local Journalism


Support Local Journalism

Readers around Grass Valley and Nevada County make The Union’s work possible. Your financial contribution supports our efforts to deliver quality, locally relevant journalism.

Now more than ever, your support is critical to help us keep our community informed about the evolving coronavirus pandemic and the impact it is having locally. Every contribution, however large or small, will make a difference.

Your donation will help us continue to cover COVID-19 and our other vital local news.

 

Start a dialogue, stay on topic and be civil.
If you don't follow the rules, your comment may be deleted.

User Legend: iconModerator iconTrusted User


Letters

Alvin Blake: Strengthen our power grid

|

We must do more to strengthen our power grid against an electromagnetic pulse event. Such an event can result from an attack by terrorists or by another country (China may already have the capability) or…



See more