Jim Hemig: New online membership services available at TheUnion.com
This week The Union rolled out new membership services at TheUnion.com. This update to our Internet system allows for more control over your print and online subscriptions and provides 24/7 access to update your information and records.
This has been a long time coming. I hadn’t even completed my first month last January when I received emails requesting that we offer more services online. Apparently people would like the flexibility to work with the paper digitally.
This feedback prompted some serious back-end computer coding to connect The Union’s web pages and web system with The Union’s print circulation system — two totally different systems on two different computer platforms.
This system also had to be smart enough to identify your name and password to your print and/or online account, be able to take credit card transactions for either, as well as be able to start a new subscription within our delivery area. For example, you won’t be able start delivery of a print subscription if you live in Downieville, but you can start an online subscription in that town.
This system is very complex, which is why it took some time to set up, test and roll out. But now it’s here. So, with much fanfare, I’d like to share some specific features:
• With this new system you can manage your print and online account in one place, at https://www.theunion.com/memberservices
• If you’re planning a vacation, or return early from a vacation, you can now manage your stop and start dates online.
• If your carrier does a great job, you can enter a tip for your delivery service.
• You can pay for and renew your subscription online with a credit card.
• You can use a single password for your print and online subscription needs.
• This system allows you to manage your account features on both desktop and mobile devices.
• The new system provides more reliable online access. Getting “bumped off” will be greatly reduced.
• This new subscriber friendly access to your digital membership is easy to use and full of registration improvements.
• You can update the credit card that you use for your automated payments if it has expired or you receive a new one.
• You can even sign up for newsletters and special deals.
If you have an existing account with The Union, you can use your current login and password, as long as your password meets the new security requirements. If not, you can create a new password with the simple-to-follow instructions online.
I have to admit, from a business development perspective, as well as being able to provide customers with what they want, I’m rather excited. With the rush of new technologies, it’s fun to roll out new systems that meet our readers’ current and future needs.
If you prefer the face-to-face contact of managing your subscription needs, please feel free to continue coming into the office. We love meeting our readers and helping you personally. Technology is great, but sometimes talking directly to someone and establishing a relationship is the best way to share information. So don’t stop coming into the office or calling us if you need something.
But if you’re interested in managing your membership from the comfort of your own home, please check out our new online services.
To contact Publisher Jim Hemig, email firstname.lastname@example.org or call 530-477-4299.
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