Gregory Diaz: From the desk of the clerk-recorder
As the leader of the Nevada County Clerk-Recorder and Registrar’s Office, it is important that everyone in the department understand the professional values and behaviors needed to deliver outstanding customer service. I also want you, our customers, to understand my values and how I intend to run the department. I would like to share an excerpt from a memo I drafted and handed to all employees in the County Clerk-Recorder’s office. The definitions I used are from a Nevada County handout, which is very good.
“Thank you for serving the citizens of Nevada County, the citizens of California and all people who need and request services from the Nevada County Clerk-Recorder/ Registrar’s Office. I am dedicated to setting a standard of excellence in the Nevada County Clerk-Recorder/Registrar’s office. Toward that end, we will use the following organizational core competencies to guide our policies and behaviors in the workplace: Customer Focus, Integrity & Trust, Listening, Interpersonal Savvy, Compassion and Priority Setting:
“Organizational core competencies-definitions
“Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
“Integrity & Trust
“Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
“Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
“Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
“Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
“Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
“I ask that all staff be cognizant of the organizational core competencies outlined above. They reflect the professional values I demand and Clerk-Recorder staff must embody these principles in their behavior at the workplace.
“Excellence in government is grounded in action; what you actually do and how you do it, rather than what you say you believe. By understanding and adhering to these values, our department will continuously improve the experience each one of our customers will have when we provide services to them.”
Reminders from the Clerk-Recorder/
Registrar of Voters Office
Nevada County Elections has relocated to the second floor of the Rood Administrative Center at 950 Maidu Avenue in Nevada City, offering you more convenience.
To better serve you, the Nevada County Clerk-Recorder’s Office has expanded their hours! We are now open to the public from 8 a.m. to 5 p.m. with recording, marriage and passport services available from 8 a.m. to 4 p.m.
If you would like to enjoy that convenience of voting from home please complete and submit a Permanent Absent Voter Application available on our Web site: http://www.mynevada county.com/elections or call us and we will send you an application. It’s that easy, it’s safe and saves taxpayers’ money.
Democracy is hiring! If you’d like to become a Nevada County poll worker or you know an interested student who is over 16 with at least a 2.5 grade point average and is a U.S. citizen please call our office at 530-265-1298 or 1-888-395-1298 and we’ll give you the details.
Gregory Diaz is the clerk-recorder for Nevada County .
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