Deeper Stage problems |

Deeper Stage problems

In a recent article, The Union cited higher prices and reduced routes for the reduction in ridership on the Gold Country Stage. This is only part of the story.

The Gold Country Stage has become an organization that has lost a focus on customer service. Certainly reduced routes and higher prices are a part of this. However, there has also been a change in attitude in the administrative staff. As a regular rider of the Gold Country Stage and other local bus systems, I can tell you that the Stage staff are rude when calls are made to their office, inaccurate information is provided to customers, and schedules are inconsistently adhered to.

The drivers are doing their very best to cope with the changes in administration, but continually report to riders the increase in petty red tape requirements from the administration and a lack of consideration for their efforts.

It may be time for The Union and the county government to look deeper than Mr. Derrick’s self-assessment to truly identify the problems leading to a lack of ridership. This issue becomes more critical every day as our streets and highways become more overcrowded.

Jeff Cowen

Grass Valley

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