Be ethical if you want your neighbors’ business
When replacing a home heating unit, we shopped Sacramento price ($800) and Grass Valley price ($1,200) for an identical unit. But we elected to buy the space heater in our local area as we could have repair and maintenance done here by an establishment that was familiar with the product.
The heating unit has been in operation for three-plus years and developed a problem on New Year’s Day. The same local air conditioning/heating sales and service company was called on Jan. 2 and came out on Jan. 3. The $75 service charge was paid by credit card. A part was ordered on the same credit card and was installed on Jan. 7.
The same problem existed after the repair.
On a third visit two additional hours were spent by the company to identify that a much costlier part was needed.
Since I had been concerned about these expensive repairs on a $1,200 heating unit, I made a personal visit to the shop. As I was not able to understand the explanation being given me by the shop personnel, I asked for and received the toll-free customer service number for my particular space heater.
After calling the customer service number and talking with a very informative person, I learned that the first repair part that I paid for at $129.75 and the second, recommended part price at $367.48 by the local heating/air conditioning company were priced at $30.60 retail and $106.00 retail respectively by the heater manufacturer. And per the customer service person, it is likely that if the second part were installed it would not solve the problem as it is most probably a sensor adjustment that is needed.
Please, Nevada County companies, be honest and ethical in your dealings with your neighbors. An unethical businessperson reflects badly on everyone.
Mary Jean Carman
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