UPDATE: Xfinity suffers service outage in Penn Valley, elsewhere | TheUnion.com

UPDATE: Xfinity suffers service outage in Penn Valley, elsewhere

A service outage in Grass Valley and Penn Valley on Friday left Xfinity customers in the area without internet or any other Xfinity service, a company spokesperson said.

Numerous Xfinity customers throughout Nevada County reported having lost all service Friday morning, and a tech support representative confirmed that the company’s Penn Valley customers were experiencing an outage that started around 11:40 a.m.

“There appears to have been an accident where our fiber was cut by a chainsaw,” said Joan Hammel, an Xfinity spokesperson, by email. “I cannot confirm that yet and don’t have full details at this moment. But there is an outage impacting Yuba City and Grass Valley. I am trying to gather more details and confirm what happened. But our crews are working on repairs as we speak and hope to have service restored by later this evening. I don’t have an exact ETA.”

An Xfinity spokesperson later confirmed that Grass Valley had also experienced the outage, with most customers having their service affected in some way, though some were able to continue to access service.

Customers living in the 95946 and 95945 zip codes have been confirmed as having been affected by the outage, the representative said.

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