Local tire shop has forgotten where the buck stops | TheUnion.com

Local tire shop has forgotten where the buck stops

Whatever happened to taking responsibility for your actions? I recently took my car to a local tire shop to have new tires mounted and balanced and the car four – wheel aligned. In the process of mounting the tires, they broke two of the tire pressure sensors mounted in the wheels (possibly three since a third stopped working within a day of their work). They refuse to pay for new sensors.

They claim it is my fault because I did not advise them that the wheels had tire pressure yet they are supposed to be the “experts” and should know to look out for tire pressure sensors. This same local tire shop had previously replaced all four tires once and had repaired leaks on two of the tires, all without breaking the tire pressure sensors. Once they removed the first old tire they should have known that the wheels had tire pressure sensors, yet they still broke at least one more.

There used to be an adage that “the customer is always right.” Apparently, at this local tire shop, the new adage is “the customer is always screwed.” Apparently, it is not just our government that won’t take responsibility for their mistakes.

Rick Robins

Grass Valley

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