211 to provide assistance by phone to local seniors | TheUnion.com

211 to provide assistance by phone to local seniors

Nevada County seniors seeking information and assistance can now simply dial 211 on the telephone.

211 Nevada County, the county’s 24-hour-a-day, seven-days-a-week phone and online information hub, has assumed responsibility for what was formerly known as HelpLine, a telephone assistance line for seniors age 60 and older.

211 Nevada County received a $41,000 grant from the Area 4 Agency on Aging, which previously operated the information and assistance line, to take over the program.

“It felt like a natural fit to us,” said Ann Guerra, the executive director of 211 Nevada County. “We are really happy to be able to do this program … for the community.”

“We hope that makes it much easier for people to access what they need and we believe we’ll be able to provide really high-quality service.”Ann Guerraexecutive director of 211 Nevada County

Under 211 Nevada County, the phone service will be known as the Senior Assistance Line.

The Senior Assistance Line will continue to offer the comprehensive services offered by HelpLine; call agents will provide seniors with information about a variety of local resources and programs, including in-home care, legal assistance, nutrition, health insurance counseling and care-giver support.

211 staff will also be able to help seniors sign up for income tax assistance and driver safety programs, as well as Gold County Community Services’ Senior Firewood program.

Guerra said 211 Nevada County’s call agents will make follow-up calls to seniors after they’ve been connected to resources to ensure they’ve received the help they need.

The Senior Assistance Line is free and confidential. It is available in more than 100 languages, as well as through text; seniors can start a conversation by texting their zip code to “txt211.”

In addition to operating the Senior Assistance Line, 211 Nevada County also assists county residents looking for children’s services, food programs, health care services, employment and training resources and more.

Guerra said the agency is looking forward to the chance to further serve the county’s estimated 31,000 senior citizens.

“We hope that makes it much easier for people to access what they need and we believe we’ll be able to provide really high-quality service,” Guerra said.

To access the Senior Assistance Line or other services provided by 211 Nevada County, dial 211 or visit 211nevadacounty.org.

To contact Staff Writer Emily Lavin, email elavin@theunion.com or call 530-477-4230.

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