Have a computer question? | TheUnion.com

Have a computer question?

The other day I was recalling old memories, which I have noticed happens more frequently with age.

My father had called a week ago regarding questions on how to find some e-mails he had lost. After a couple of minutes of instruction he was successful in locating his trash folder and reclaimed these messages. Afterward he was admittedly shocked on how patient I was in helping him. I immediately understood he was referring to my teen years, when helping my parents was not my highest priority. In my defense, the last thing a teenager desires is to spend a nice hour teaching his parents how to double click.

I realized most people have plenty of technology questions, and not many resources to get answers for them. Most adults I know would rather throw their computers out the window than entrust advice from an office supply store.

Before getting to the point of frustration, the best advice I can give is to make sure your Windows is updated with the latest software updates. I watch people every day receive messages stating there’s an update needed. And 99 percent of the time people will close the window without reading it.

Listen up class, these updates are important. They fix programming glitches that allow hackers, like that kid down the road with all those piercings in his face, to get your credit card number. Also viruses’ access to your computer can be blocked by these updates as well. Keep an eye out for a popup window on the bottom right hand of your screen notifying you of the update.

You may also navigate to Start->All Programs and click on “Windows Update.” Just follow the instruction from there to complete the update process.

Other software updates that can be overlooked are Adobe Flash and Adobe Reader. Firefox developers have made a point to remind users to update their Adobe Flash whenever Firefox is updated. Find these updates at http://www.adobe.com. Pay attention to the installation instructions, they can be confusing at first.

In future columns, I hope to answer your questions on computers, social media, or any other kinds of technology. Perhaps your Internet is slow, or your dog keeps mistaking your keyboard for a Frisbee – whatever issue you encounter, send me an e-mail and I’ll be happy to address it here in The Union.

Max Crookston, systems administrator for Swift Communications, is based at The Union in Grass Valley. Contact him with your questions at mcrookston@theunion.com, (530) 477-4226 or mail to The Union, 464 Sutton Way, Grass Valley, CA 95945.

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