Doug Behl and Ken Getz: Keep work and home email separate in Outlook using profiles |

Doug Behl and Ken Getz: Keep work and home email separate in Outlook using profiles

Photo for The Union John Hart
Jorn Hart | The Union

I use Outlook for my email on a Windows computer, and I use it for both home and work emails. When I’m working, I really don’t want to see (or be distracted by) my home emails. When I’m done working, I only want to see my home emails. Is there some way to completely separate my home and work emails?

In order to separate your home and work emails, one solution would be to use Outlook only for work (or home) emails, and use another application or a browser, for the emails you want to segregate.

But, of course, that wasn’t your question — you’d like to use Outlook for both.

And there’s no reason why you can’t!

Outlook provides the capability of creating multiple separate profiles, where each profile can retrieve email from one or more different email accounts.

Therefore, you could set up one Outlook profile for your work email account, and a separate Outlook profile for your home email account. Right now, if you’re getting both work and home emails at the same time, you’ve set up a single profile that includes both email accounts — by default, when you set up Outlook for the first time, you create a default profile, although that part of the setup process isn’t explicitly explained as you set things up. The default profile is called, as you might guess, Default, but you can create profiles with any name you like, and you can choose which profile to load as you start Outlook.

The trick, then, is to create two new Outlook profiles: One for work, and one for home.

To do this, start the Control Panel application in Windows, and find the Mail applet. (An “applet” is one of the application installed to run from within Control Panel. Really.) In the Mail applet, select the option to add a new profile, and follow the prompts to set up one account. When you’re done, use the Mail applet to create the second profile. Make sure to select the option to have Outlook prompt for a profile when it starts up — otherwise, you won’t get the option to select the active profile.

For more information about working with Outlook profiles, check out this useful Microsoft support article:

What to do if your Mac won’t boot

Recently, I tried to start up my MacBook Pro and it simply wouldn’t boot. All I saw was a grey screen. I can’t afford to lose all my work! Can I do anything with the computer?

This is really scary, isn’t it? It’s happened to a lot of Mac users, and a lot of them think the only alternative is to get a new computer!

Fortunately, the solution usually isn’t nearly that drastic, and the answer might be really simple.

The Mac stores settings that can get “confused” and cause the computer to be unable to boot.

It’s easy to reset two of these sets of settings, the PRAM (Parameter Random-Access Memory) and SMC (System Management Controller).

Resetting each of these requires holding a specific set of keys as you boot the computer, but the steps are slightly different for laptops with and without removable batteries — rather than quote the steps here, we’ll refer you to a useful article that describes what to do in case your computer won’t boot.

Rather than panicking, check out the steps listed here:

Doug and Ken have both used these steps to revive seemingly dead Macs in the past — the steps just might work for you, as well!

(If all else fails, think about calling Apple support, or visiting a local Apple store for more specific help with your computer. Don’t give up.)

Doug Behl and Ken Getz spent years answering technical questions in private, and are minimizing the questions by pre-emptively publishing the answers. Hear Doug and Ken’s tech tips on KNCO radio weekdays at around 8:21a.m. and 5:38 p.m.; find full write-ups including links to the products they mention at Submit your own technical questions to

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