Doug Behl and Ken Getz: Adjust mouse speed in Windows |

Doug Behl and Ken Getz: Adjust mouse speed in Windows

Q: I just bought a new mouse, and the scrolling speed seems completely wrong: Everything moves too quickly. Is there some way to manage the speed at which the mouse scroll wheel causes the screen to move?

Using a new mouse is similar to wearing new shoes—things very seldom feel like a perfect fit for a while. Moving the mouse scroll wheel up or down should make the text in the current document move up or down, but the speed at which it scrolls can be variable, depending on the design of the mouse and settings you make in Windows. We all have a scrolling speed with which we’re comfortable; anything else feels awkward.

A: The trick is to set the number of lines you want to scroll with each scroll of the mouse wheel. You can find this setting in different places, depending on the specific version of Windows you’re using. In Windows 10, in the Settings app, select Devices, and then Mouse and Touchpad. (Look for Mouse settings in Control Panel in earlier versions of Windows.) The default behavior is to scroll three lines for each scroll of the mouse wheel, and you can select a larger or smaller number. Try out your new settings before you close the window, of course.

The problem is that most new mice don’t have detents in the mouse scroll wheel, like older mice do. Because of this, it’s not completely clear what action corresponds to the number of lines you ask the mouse to scroll—it will take trial and error to get the value set correctly.

Also, be aware that if you have installed specific mouse driver software (and really, it’s very seldom necessary to do this) that mouse software might also have settings that interact with or conflict with the Windows settings. Make sure you check the settings in your mouse software, if you have installed it.

For more information, check out this article:

Email errors because of changes in service

Q: I have been working with a small internet provider for years and all of a sudden I can’t get my email. When I try to retrieve the email, I see an error that says that POP (Post Office Protocol) is no longer supported. I use Outlook. What’s going on? How do I solve this problem?

A: It is very frustrating when you can’t receive your email, especially when it was working fine previously. It’s almost certain that Outlook is not the culprit here; instead, the problem is that your service provider has changed their email handling and you haven’t modified your settings to accommodate their changes.

A little background first: in the world of email, there are two “popular” incoming protocols for communications between email clients (like Outlook) and email servers (at your ISP). The older, simpler, more limited protocol is POP3 (Post Office Protocol 3); the newer, more versatile, more secure protocol is IMAP (Internet Message Access Protocol). IMAP provides many features that make working and living with email better and simpler (our favorite is that IMAP supports synchronization between client applications and the email server, making it possible for you to have the same inbox and see the same emails on multiple devices, such as your desktop and your phone). If at all possible, you should choose IMAP for your email protocol, and you do have this choice if your ISP supports it. With either incoming protocol, you use a protocol called SMTP (Simple Mail Transfer Protocol) for sending.

When you configured your email settings in Outlook, you selected the POP3 protocol for receiving email, and at the time you set it up, it worked fine. It’s possible that your ISP decided to deprecate support for POP3, leaving you without any way to receive your incoming email. This is an easy problem to fix: You simply need to find the ISP’s IMAP protocol settings (generally, a server name like, for Gmail) along with optional settings for security. All modern ISP’s support IMAP, and every modern email client application supports it, as well.

To find your ISP’s IMAP settings, search for “<your ISP> IMAP settings” (for example “Gmail IMAP settings” or “Yahoo IMAP settings”). You’ll find the information you need to set up incoming email in your email client. To get exact instructions, add the name of your email client to the search string (“Outlook Gmail IMAP settings”) — that way, you’ll find instructions that show you exactly what to do!

Doug Behl and Ken Getz spent years answering technical questions in private, and are minimizing the questions by pre-emptively publishing the answers. Hear Doug and Ken’s tech tips on KNCO radio weekdays at around 8:21a.m. and 5:38 p.m.; find full write-ups including links to the products they mention at Submit your own technical questions to

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