All Phase on call all day, every day, year-round
It’s quite possible that Max Bennett or one of his employees has seen parts of your house that even you haven’t seen.
Exploring attics, basements and crawl spaces are all part of a day’s work at All Phase Heating and Air Conditioning.
Even before Max and his wife Dorin started their business in 1995, Max had spent 12 years working as a service technician for another local heating and air conditioning company. That’s why he and his team have built a reputation as the go-to business for installation, equipment, supplies and maintenance.
All Phase caters to both commercial and private residences.
“Examples of our big commercial accounts include Lake of the Pines Country Club and the Wayne Brown Correctional Facility,” said Max. “But we also do small homes, including putting in systems for people who have never had central heating — just a wood stove. They can’t believe the difference.”
All Phase, which installs about 200 systems a year, is the only Bryant factory-authorized dealer in Nevada County, which means they are backed when it comes to customer satisfaction, the couple said.
“We have a full year, 100 percent money back guarantee,” said Dorin. “That gives customers four seasons to see how their furnace performs.”
They have a staff of nine, a warehouse stocked with installation supplies, and a full sheet metal fabrication shop on their 6,000-square-foot site.
Fall is the time when All Phase offers a furnace maintenance special for just $69, which includes a check of components, safety controls, filters and making sure everything is running safely and efficiently, said Max.
“Also, for anyone with a furnace over 10 years old, we recommend installing a carbon monoxide detector,” said Dorin. “In fact, everyone should have one.”
When furnaces malfunction, All Phase guarantees their customers will be able to reach a live person, 24 hours a day, seven days a week.
They only time the All-Phase crew is not able to fix or replace an air conditioner is when it isn’t there in the first place, which is what happened on a recent call.
“Someone called to say their air conditioner wasn’t working,” said Max. “It turns out they didn’t have one.”
Occasionally a technician will come across something unusual, such as an animal skeleton underneath a commercial building on Sutton Way found recently, as well as gunny sacks full of rare coins found in an Alta Sierra attic.
Dorin, who oversees the bookkeeping and payroll, met Max while they were both students at Nevada Union High School. The couple now has two children, ages 21 and 20, both of whom attend college in Santa Cruz.
“We’ve built our business mostly by word-of-mouth, which tells you a lot,” said Dorin. “It sounds simple, but it’s rewarding to know we’ve helped customers stay warm when it’s cold and cool when it’s hot.”
To contact staff writer Cory Fisher email email@example.com or call (530) 477-4203.
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