Another shop locally (or not?) story | TheUnion.com
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Another shop locally (or not?) story

My daughter was home from college for the weekend and showed me a Mervyn’s advertisement with an item she wanted for Christmas. Figuring I could find it closer to home, I went to downtown Grass Valley.

I was ready to make the purchase in the perfect shop with great selections, when I asked about the return policy and was told, “10 days with receipt.” I explained that I couldn’t be sure of the fit until Christmas morning, so suggested the clerk ask the store manager for advice. The person in charge listened to my dilemma and said, “No exceptions.” I replied that I would be happy with “exchange only, no refund” and a time limit of Dec. 30. She told me that I could only take advantage of the “holiday policy” if I returned to shop in December.

I think this was an opportunity missed for implementing superior customer service and demonstrating that the “shop locally” campaign is more than useless rhetoric.



Laura Bigham

Nevada City


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