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November 15, 2013
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Kudos to the DMV

When California residents think of “dysfunctional government,” we often cite our Department of Motor Vehicles experiences as an example.

Bad customer service deserves criticism, but likewise, good customer service deserves our praise. I recently received a registration notice from DMV, which included a hefty late penalty. I wrote a letter to DMV explaining why I believed the penalty was not warranted and reluctantly enclosed a check for the full amount. To my astonishment, the California DMV responded in a timely manner with a notice that the penalty was not due, and a check for a full refund! Everyone makes mistakes — not everyone acknowledges them. Kudos, DMV and thank you!

Terry McLaughlin

Nevada City


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The Union Updated Nov 15, 2013 05:26PM Published Nov 15, 2013 05:26PM Copyright 2013 The Union. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.