Grand jury report: Waste Management did not adequately prepare for change |
Matthew Renda
Staff Writer

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Grand jury report: Waste Management did not adequately prepare for change

The Nevada County grand jury found the Nevada County Department of Public Works acted with "a high degree of diligence and protection of the public interest" in its 20-year contract with Waste Management, although the implementation of the contract elicited concern.

The report, which was issued Wednesday afternoon, said that while the county acted in the best interest of its constituents, there was a large volume of complaints, which were not handled appropriately.

In January 2012, the board of supervisors approved a resolution that awarded and approved the contract between the county and Waste Management that gave the Houston-based company an exclusive right to haul trash in the county in exchange for a reduction of expenses for the county and its ratepayers.

During the subsequent implementation, many residents expressed frustration with the changes in the trash service, including the size of the new waste bins and the location of the pickup stations.

The grand jury said "the county and Waste Management failed to sufficiently prepare for the volume of calls received during the implementation of changes, resulting in long waits for many customers."

The grand jury further found that many members of the public did not understand the rate changes or changes in service.

The two entities "should identify procedures to better inform the public and prepare for the volume of customer calls anticipated with the experience gained from this change," the report states.

To contact Staff Writer Matthew Renda, email or 530-477-4239.